At Hoiwinans, we stand behind the quality of our ovens and air fryers. To give you peace of mind, every product purchased from our store is covered by a one-year limited warranty starting from the original date of delivery.
Warranty Coverage
This warranty applies to ovens and air fryers purchased directly from Hoiwinans and covers:
- Defects in materials
- Manufacturing workmanship issues
- Electrical or mechanical malfunctions under normal household use
If a covered issue occurs within the warranty period, Hoiwinans will, at its discretion:
- Repair the product using new or refurbished parts, or
- Replace the product with an identical or equivalent model, or
- Provide a refund if repair or replacement is not feasible.
Exclusions & Limitations
This warranty does not cover:
- Normal wear and tear, scratches, or cosmetic damage
- Damage caused by misuse, abuse, or negligence
- Faults due to accidents, fire, water damage, or natural disasters
- Products modified, altered, or repaired by unauthorized service providers
- Commercial use (this warranty is valid only for personal household use)
- Consumable parts such as detachable trays, baskets, or filters
Customer Responsibilities
To keep your warranty valid:
- Use the product according to the provided instructions
- Retain proof of purchase (order confirmation or receipt)
- Report any issue to our customer service team as soon as it arises
How to Claim Warranty Service
If you experience an issue covered under warranty, please contact us at service@hoiwinans.store with:
- Proof of purchase
- A detailed description of the issue
- Photos or videos
Our support team will guide you through the warranty process. Customers be asked to return the defective product for inspection before a replacement or repair is issued.
Shipping & Costs
- If a product requires return under warranty, shipping instructions will be provided by our support team.
- Customers are responsible for safely packaging the product for return.
- Hoiwinans will cover the cost of repair, replacement, or reshipment of eligible warranty claims.
Legal Rights
This limited warranty provides specific rights that vary depending on state or local consumer protection laws in the United States. Nothing in this policy limits any statutory rights you may have under applicable consumer law.